SHIPPING POLICY

1. Order Processing:

   a. Once your order is placed and payment is confirmed, we will begin processing your order within 7 business days. Business days exclude weekends and public holidays.

   b. Orders placed after 18:00 will be processed on the following business day.

 

2. Shipping Methods and Delivery Timeframes:

   a. We offer several shipping methods, including standard shipping, express shipping, and international shipping. The available options will be presented to you during the checkout process.

   b. Delivery timeframes may vary depending on the selected shipping method, the destination of the package, and any unforeseen circumstances beyond our control (e.g., customs delays, natural disasters).

   c. Estimated delivery timeframes are as follows:

      - Standard Shipping: 5 to 7 business days

      - Express Shipping: 1 to 3 business days

      - International Shipping: 7 to 14 business days (may vary depending on the destination)

 

3. Shipping Costs:

   a. Shipping costs will be calculated based on the selected shipping method, package weight, dimensions, and destination. The applicable shipping charges will be displayed during the checkout process.

   b. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

 

4. Order Tracking:

   a. Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.

   b. You can also track your order by logging into your account on our website and accessing the order history.

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5. Address Accuracy:

   a. It is your responsibility to provide accurate and complete shipping address information. We are not liable for any delays or additional costs resulting from incorrect or incomplete address details provided by the customer.

 

6. Order Modifications and Cancellations:

   a. Once an order is placed, modifications or cancellations may only be possible within [X] hours after order placement. Please contact our customer support as soon as possible if you need to make any changes.

 

7. Lost or Damaged Packages:

   a. We are not responsible for any lost, stolen, or damaged packages during transit. However, we will work with you and the shipping carrier to resolve any issues that may arise.

 

8. Shipping Restrictions:

   a. Some products may have specific shipping restrictions due to legal or logistical reasons. We reserve the right to refuse shipping certain products to specific locations.

 

9. International Shipping:

   a. For international orders, please be aware of any import restrictions or customs regulations that may apply in your country. We are not responsible for any customs delays, fees, or additional charges imposed by the destination country.