REFUND POLICY

1. Eligibility for Refunds:

   a. Refunds are only applicable to products that are eligible for return as specified in our Return Policy.

   b. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.

 

2. Reasons for Refunds:

   a. Refunds may be granted under the following circumstances:

      - Defective or damaged products received

      - Incorrect product delivered

      - Non-delivery of the product within the specified timeframe

 

3. Refund Process:

   a. To request a refund, please contact our customer support within 7 days of receiving the product and provide detailed information about the issue.

   b. Our customer support team will assess your request and may require additional information or evidence to process the refund.

   c. If your refund request is approved, we will initiate the refund process within 7 business days. The refund will be issued using the original payment method used for the purchase.

 

4. Refund Amount:

   a. The refund amount will be equivalent to the purchase price of the product, including any applicable taxes, but excluding any shipping or handling charges unless the refund is due to our error.

   b. If the refund is granted for a partially returned order, the refund amount will be adjusted accordingly.

 

5. Return Shipping:

   a. In cases where the product needs to be returned to us, we will provide you with instructions on how to return the item. Return shipping costs may be the responsibility of the customer, unless the return is due to our error.

 

6. Timeframe for Refunds:

   a. The time it takes for the refunded amount to be credited back to your account may vary depending on your bank or payment provider. Please allow for a reasonable processing time.

 

7. Non-Refundable Items:

   a. Certain items may be non-refundable, such as personalized customized goods, digital downloads, gift cards, or products that have been used or damaged by the customer.

 

8. Dispute Resolution:

   a. If you have any concerns or disputes regarding refunds, please contact our customer support. We will make every effort to resolve the issue in a fair and satisfactory manner.